‘Digital Eavesdropping’: The Consumer Goods Giant Aims to Harness Vaseline’s Social Media Breakthrough.
Originally found more than 150 years ago in the oil fields of Pennsylvania, the humble pot of Vaseline may not seem like an natural focus for social media algorithms.
Yet the brand’s emergence as a popular subject on TikTok has placed it at the forefront of an advertising revolution, seeing big businesses spending big on content creators and devoting less capital to advertising goods in conventional outlets.
A Journey from Drilling to Digital
First created commercially in the 1870s by a chemist, Robert Cheeseborough, who observed drillers rubbing their skin with a residue from oil extraction. Today, a spree of content from users have recorded its extensive utilization in “everyday tips”.
Hailed as a fix for dirty sneakers or extending perfume longevity, and also a remedy for squeaky doors. It has even been deployed to stop the scourge of chip seasoning clinging to fingers.
Capitalising on the Conversation
Detecting the product’s new life online, strategists within the corporation amplified the hacks by tasking their in-house experts with verification and sharing the findings with influencers.
Claims that Vaseline reduced the burn from hot food on the lips were given the thumbs up. This was also the case for ideas it could lengthen scent duration and rejuvenate purses. Proposals that it might whiten teeth or lengthen eyelashes were debunked.
A Plan Built on ‘Social Listening’
Print ads and broadcast spots would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has led decision-makers to dramatically increase investment in content creators.
This tracking of digital spaces to shape commercial tactics has been dubbed “social listening”. Unilever's CEO, recently appointed, has suggested it is aiming to spend half of its colossal advertising budget on digital creator content.
Adapting to New Consumer Habits
A leading Unilever executive, who is leading the online push, said the company was merely adjusting to novel methods of engaging audiences. She said participating on platforms “without dampening the fun” was paramount.
“How do brands authentically become part of the conversation? That’s always what we’ve been trying to do as brands, back to when people were hanging out their laundry and talking about what they used.
“The trend is shifting from a broadcast model, where we would just transmit messages … Currently, it's countless discussions, diverse communities. The evolution of platform algorithms means that these groups seem specialized, yet they are vast.
“Ensuring your product is discussed by users, recommended by peers, this builds credibility and connection. Creators are critical to that. We are expanding this endorsement system.”
A Fundamental Consumption Turn
The strategy reflects seismic changes occurring in how media is consumed, with Gen Z and millennial audiences devoting greater hours to apps like TikTok and Instagram than traditional TV, print, or radio.
The transition is visible in falling revenues for broadcast and newspaper ads. Across Britain, advertising income for leading TV channels have declined by over six hundred million pounds in inflation-adjusted terms since 2019.
The Rise of the Creator Economy
This further signifies a merging of functions as large companies almost become production houses themselves, linking up with numerous influencers to boost their products.
An industry expert from a leading agency said: “Obviously there’s a flow of audiences away from some legacy media and their time is increasingly on social platforms like Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“Many companies report to us people trust recommendations from the creators they engage with more than they trust ads. It's an ongoing shift.”
He added firms may also cut expenditures by targeting content creators over expensive broadcast campaigns, which also permits simpler message refinement to test effectiveness.
This strategy is expanding. Promotional expenditure on the creator economy is rising at quadruple the rate than the broader media sector. In the US, it has more than doubled since 2021 and is forecast to attain substantial figures in 2025.
TV's Lasting Role
Regardless of the massive shift, executives said they believed broadcast ads retained significant importance to play, as TV channels continued to possess the influence to drive countrywide discourse.
She added: “A top-tier ROI marketing event is still the Super Bowl. It’s not about those broadcasters saying: ‘We are no longer pertinent.’ It concerns who commands eyeballs … There is undoubtedly a future for traditional media.”